Privacy Policy

1. Introduction

At WhiskerWell, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

2. Information We Collect

2.1. Personal Information

• Contact Information: Name, email address, phone number, postal address
• Pet Information: Pet name, breed, age, medical history, vaccination records
• Account Details: Username, password (encrypted), account preferences
• Payment Information: Credit card details, billing address, transaction history

2.2. Automatically Collected Information

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent, interaction patterns
• Location Data: General location based on IP address
• Cookies and Similar Technologies: As detailed in our Cookie Policy

3. How We Use Your Information

3.1. Primary Purposes

• Providing veterinary services and pet care
• Processing appointments and payments
• Maintaining your pet's health records
• Communicating about services and appointments

3.2. Additional Uses

• Improving our services and user experience
• Analyzing website performance and usage patterns
• Sending promotional materials (with consent)
• Preventing fraud and ensuring security

4. Information Sharing and Disclosure

4.1. We Share Information With:

• Service Providers: Payment processors, appointment scheduling systems
• Professional Partners: Veterinary specialists, laboratories
• Legal Authorities: When required by law or to protect rights

4.2. We Do Not:

• Sell your personal information to third parties
• Share your pet's medical records without consent
• Use your information for undisclosed purposes

5. Data Security

5.1. Security Measures

• Encryption of sensitive data
• Secure server infrastructure
• Regular security audits
• Staff training on data protection

5.2. Data Retention

• Medical records: As required by law
• Account information: Until account closure
• Transaction data: 7 years for tax purposes

6. Your Rights and Choices

6.1. You Have the Right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your information
• Opt-out of marketing communications
• Restrict certain data processing
• Export your data

7. Children's Privacy

We do not knowingly collect information from children under 13. If you believe we have collected such information, please contact us immediately.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

9. Changes to This Policy

We may update this policy periodically. Significant changes will be notified through:

• Email notifications
• Website announcements
• Mobile app updates

11. Legal Basis for Processing

We process your information based on:

• Contract fulfillment
• Legal obligations
• Legitimate business interests
• Your consent